Terms & Conditions

1.1. These Used Car Warranty Terms and Conditions (“Warranty”) are provided by Maison Shadan Ltd trading as CROWTHORNE AUTOMOTIVE (“Seller”, “The Company”, “we”, “our”, or “us”) to the purchaser (“Buyer”, “you”, or “your”) of a used vehicle (“Vehicle”).

1.2. This Warranty covers specific repairs and services for the Vehicle, as outlined below.

1.3. The Warranty applies to the vehicle described on the Validation Certificate provided it is a vehicle in current use.

1.4. Not keeping to these terms and conditions may affect any claim you make and could lead to the Warranty becoming void.

1.5. Warranty repairs will only be carried out if you agree to these conditions and where you have signed to confirm that you have read and accepted the conditions.

2. General conditions

2.1 To receive the full benefits of this Warranty, you must adhere to the terms and conditions set out in this agreement. Failure to do so may result in the cancellation of the Warranty, refusal of a claim, or a reduction in the claim payment at our discretion.

2.2 Duty of care: You must not drive your vehicle after any fault, damage or incident if this could cause further damage to your vehicle. Any damage or fault arising as a result of this will be considered negligent and will not be covered by the terms of this Warranty.

2.3 Fraud: This Warranty will not apply if you (or anyone acting on your behalf):

2.3.1 make a claim which is false or fraudulent in any way; or

2.3.2 support a claim with any false or fraudulent document or device.

2.4 The period of the Warranty is as detailed in the Validation Certificate. It should be noted that in the absence, for whatever reason, of the standard manufacturer’s Warranty period, the start date and expiry date of this Warranty will remain unchanged from that detailed in the Validation Certificate. Additionally, if the Warranty starts earlier than the expiry of the manufacturer’s Warranty, because you have voluntarily brought forward the Warranty start date, then the expiry date of this Warranty shall be earlier and reflect the period of Warranty purchased/provided.

2.5 No repairs are to be commenced without the prior authorisation of Crowthorne Automotive.

2.6 The Company reserves the right to examine the vehicle and/or damaged parts prior to any rectification work being undertaken.

2.7 No claim will be considered where it is established, by an Independent Engineer, that the faults were caused by a lack of servicing and/or maintenance or wear and tear. Should the Independent Engineer be unable to carry out their assessment for any reason, other than their own, then the responsibility of arranging a further inspection, and payment for same, will be the responsibility of the vehicle owner.

2.8 No liability shall exist or be deemed to exist whatsoever in the event of non-payment of this Warranty.

2.9 The Warranty holder is responsible for the first £75 of any claim, after the first 6 months of the Warranty coming into effect, where the issue is deemed to be covered by the terms of this Warranty.

2.10 The conditions and exclusions of this Warranty cannot be altered or amended by any party except by a written authority of the company. The benefits of this Warranty may not be assigned without written consent of the company.

2.11 In the event of a valid claim being admitted the maximum amount authorised towards the cost of labour shall not exceed a rate of £100 per hour, inclusive of VAT.

2.12 Breakdown cover: Breakdown cover applies for the first twelve months from the policy purchase date only, the breakdown service providers terms and conditions apply.

2.13 We will not make or pay for repairs costing more than the limits shown in the Validation Certificate or as otherwise restricted by this Warranty, i.e. repair exceeding the value of the vehicle.

2.14 We may use, or require your repairer to use, exchanged, reconditioned, or used like-for-like parts of a similar make, quality and wear, where such parts are available for the vehicle.

2.15 If the part being replaced has signs of wear, or the replacement part enhances the general condition or value of the vehicle, you may have to pay an amount towards the replacement part. If exchanged, reconditioned, or used like-for-like parts are available but you request a newer or upgraded part, you may do so at your own expense.

2.16 The repairer may be required to dismantle or strip the vehicle, or conduct extensive investigations in order to validate a claim. The cost of this must be pre-authorised in writing by us. Such costs are specifically excluded, except where they are part of a valid claim and necessary to complete or validate the required repair.

2.17 All diagnosis costs must be pre-authorised and will be covered up to £100 inclusive of VAT, where part of a valid claim.

3. Servicing

3.1 The vehicle must be serviced in line with the manufacturer’s recommended guidelines.

3.2 If the vehicle has no service history, or the service history is incomplete, the vehicle must be serviced after purchase, by a VAT-registered garage in line with the manufacturer’s specifications.

3.3 The servicing must include the following (where applicable):

3.3.1 Changing the engine oil and filter;

3.3.2 Checking oil levels in the gearbox and differential, and topping them up if necessary;

3.3.3 Checking the coolant level and the strength of the antifreeze or inhibitor, and topping up if necessary;

3.3.4 Checking the timing belt (if one is fitted) and renewing it if necessary; and

3.3.5 Replacing the brake fluid in line with the manufacturer’s recommendation.

3.3.6 The interval between services must not go over the set time or mileage by more than 21 days or 750 miles.

3.4 If any circumstances prevent the service from being carried out on time, you must send us written notice of this within 5 working days of the service interval expiry.

3.5 You must keep proof of each service as we may need to check it if you make a claim. The only acceptable proof of servicing will be: the fully detailed VAT service invoice, showing the date of the service and the mileage. You must keep all these invoices. If you do not provide satisfactory proof of servicing, your vehicle will not be covered by the Warranty.

3.6 Timing belts [otherwise known as camshaft drive belts]: If Your Vehicle has a timing belt, please make sure that it is in good condition and that it is checked and changed in line with the manufacturer’s recommendations. If the timing belt breaks it can cause serious and unnecessary engine damage and inconvenience. No responsibility will be accepted for damage caused by the failure of a worn-out timing belt.

3.7 Before you purchased the vehicle, we will have checked it to make sure that the parts covered by this Warranty were in good condition.

4. Vehicle hire

4.1 In the event that the repair time exceeds 8 working hours, you are eligible for a hire vehicle upon request, for a maximum duration of 7 days. This is subject to availability, and subject to the hire vehicle provider’s terms and conditions, which may include, but are not limited to, restrictions on the driver’s age.

4.2 In circumstances where you are not permitted immediate access to a hire vehicle, in accordance with the terms and conditions of supplementary breakdown cover, or where the breakdown covered has expired, and where you require onward travel following a breakdown we will:

4.2.1 Cover up to £100 towards your onward travel costs. For payment of onward travel costs we require proof of this payment being made by you.

4.2.2 In circumstances where no immediate onward travel options are available, or if you are more than 50 miles from your home location, we will also cover hotel costs up to £100 per night, per person, for a maximum of 2 nights. We will cover the costs for up to 5 passengers.

5. Exclusions (this Warranty does not cover)

5.1 Mechanical breakdown where the fault(s) could be reasonably stated to have existed before the commencement of this Warranty, or the breakdown or failure of any components not covered by the Warranty.

5.2 Any loss unless the vehicle has been serviced in accordance with the manufacturer guidelines or where the odometer has been tampered with, altered or disconnected.

5.3 Repairs, replacements or alterations not authorised by the Company, experimental equipment, routine servicing or maintenance, or vehicles in any way modified from the manufacturer’s specifications, or any faults that can be attributed to the quality of fuel being used.

5.4 Any parts which have not actually failed, or parts replaced or reported during routine servicing and / or maintenance. Nor any parts which can be considered as having inherent design faults, subject to manufacturer’s recall, or claimable under any existing insurance, Warranty or guarantee.

5.5 This Warranty does not apply if the vehicle is used for any kind of time trial, competition or race; rallying; buses, coaches, trucks, motorhomes, trailers, heavy goods vehicles; daily rentals; emergency vehicles; is used for hire or reward (for example, taxis, self-drive hire vehicles or driving school vehicles) or was customised or modified after this Warranty started.

5.6 Any damage occurred in whole or in part due to any type of accident which is wilful, unlawful or negligent.

5.7 Any consequential loss of any nature, arising directly, or indirectly from the claim, or event giving rise to a claim under this Warranty, unless caused by our negligence.

5.8 Any consequential damage caused as a result of failure of a non-covered component or damage that has occurred or been enhanced because of the vehicle being driven with a fault.

5.9 Deterioration of lubricants resulting in vehicle damage.

5.10 Claims not notified to the Company during the Warranty duration, will not be considered.

5.11 Any component that has failed due to a foreign object, including but not limited to: stone damage, rodent damage or water ingress.

5.12 Wear: Damage or deterioration which has occurred as the result of repeated usage cycles and has not developed suddenly within the vehicles last journey i.e. the gradual reduction in operating performance of any part (“fair wear and tear”) due to the age of the vehicle and/or the number of miles it has covered.

5.13 Fair wear and tear should not be confused with damage, which occurs as a result of a specific event, or series of events, such as an impact, inappropriate stowing of items, harsh treatment, negligent acts or omissions.

5.14 In the case of electric and hybrid vehicles, wear and tear expressly includes battery capacity loss resulting from repeated exposure to extreme temperatures, excessive fast charging, frequent charging to 100%, failure to maintain recommended charge levels, or any other charging behaviour inconsistent with the manufacturer’s guidelines. Improper charging practices may accelerate battery degradation and are considered contributory to wear and tear, and as such are not covered under this warranty.

5.15 In buying a used vehicle, you acknowledge that there will be some level of wear and tear.

5.16 Negligence: Damage to the vehicle which could be reasonably stated to have been avoided but for the inaction/action of the operator/owner or third-party either accidental or reckless.

5.17 Maintenance: The preventative and reactive maintenance of the vehicle including but not limited to servicing, fluid changes and the replacement of items which have reached the end of their serviceable life such as brake discs and pads and tyres and any fault that can be taken to have occurred as a result of the vehicle not being serviced in accordance with the manufacturer guidelines.

5.18 Any costs whereby explicit authorisation has not been granted.

5.19 We will not authorise payment for any repair request before the date we receive your mileage photo (if we ask for one).

5.20 We will not authorise payment for any repair request where you or your repairer has not informed us and obtained our authorisation before repairs were carried out.

5.21 We will not authorise payment for Breakdown or premature failure of any part due to the use of contaminated or incorrect fuel.

5.22 We will not authorise payment for cleaning or flushing out of any components or parts not considered a valid repair.

5.23 We will not authorise payment for any software update related issues.

5.24 We will not authorise payment for any liability for damage to property, loss of earnings, out-of-pocket expenses or any other loss caused directly or indirectly by any event giving rise to a repair request under the terms of your Warranty.

5.25 We will never pay for any repair required directly or indirectly as a result of war, riot or any similar event, by environmental impact, by vandalism, by theft or attempted theft from your vehicle.

6. Electric and hybrid vehicles

6.1 The coverage shall apply to the sudden and unforeseen failure of the traction battery (high-voltage battery) in either hybrid type vehicles or fully electric vehicles and coverage for repair or replacement of specific vehicle components which by design or by association, relate to either such vehicles types, for example: Electric motor or hybrid engine unit, Traction battery, Inverter/converter unit, Battery management system, Onboard charger, Regenerative braking system, Electrical control units (ECUs), Drive control system, Hybrid transmission, Cooling systems (related to hybrid/EV components).

6.2 EV vehicle or hybrid vehicle battery repair or replacement, is subject to a maximum total claim limit of £10,000 during the warranty period.

6.3 Repairs may include full or partial battery replacement or reconditioning using new or refurbished components, as deemed appropriate by the warranty provider, and subject to the maximum claim limit.

6.4 Cover, under this clause 6, will not be provided whereby there is evidence of vehicle misuse, neglect or accident damage or where there have been non manufacturer modifications or third-party battery interventions.

6.5 Diagnostic and battery health reports may be required to validate claims.

6.6 Cover, under this clause 6, does not guarantee restoration of a vehicle battery to its original capacity.

6.7 Cover, under this clause 6, excludes repair or replacement of charging equipment and software updates not required due to a component failure.

7. Reports by independent vehicle examiners

7.1 We will not authorise payment for the repair or replacement of any part if you or your repairer have not allowed us, on request, to have that part examined by an independent vehicle examiner.

7.2 We will not authorise payment for any breakdown or premature failure that an independent vehicle examiner report shows:

7.2.1 Occurred (or was likely to have occurred or been developing) on or before the Warranty start date or after your Warranty had expired; or

7.2.2 was aggravated by the vehicle being driven after the condition was known to you (we may pay the repair cost that we believe would have arisen if you had stopped driving the vehicle earlier); or

7.2.3 is due to a lack of servicing or maintenance; or

7.2.4 is due to negligence, accident, or previous failed repair attempt, or

7.2.5 any repair cost that is not due to a breakdown or premature failure.

8. Miscellaneous items

8.1 The provisions of this Warranty may be relied upon within and throughout The United Kingdom and Europe.

8.2 All invoices must be made payable to Maison Shadan Ltd, Unit A, 82 James Carter Road, Bury St Edmunds, IP28 7DE.

8.3 No payment can be made in the absence of a valid VAT invoice.

8.4 Languages: All communications with you about your Warranty will be in English, and we aim to make all communications easy to understand. If you need this document to be provided in a different language, please contact us to let us know.

8.5 If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from this Agreement, and the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way. The parties agree to replace any such invalid, illegal, or unenforceable provision with a valid provision that reflects the original intent of the parties as closely as possible.

9. Data sharing

9.1 We share your personal data with third-party Warranty administrators for the following purposes:

9.1.1 To administer your car Warranty and any claims on your behalf.

9.1.2 To allow you to make a claim on the Warranty via the app.

9.1.3 To notify you when your Warranty is due to expire.

9.1.4 We do not sell your personal data to third parties.

9.2 However, we may from time to time disclose your personal data to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf: roadside assistance service providers, vehicle hire firms, vehicle collection & delivery, accident management, external third-party body shops, external third-party garages, our legal and other professional advisors.

9.3 We take steps to ensure that any third-party partners who handle your personal data comply with data protection legislation and protect your personal data just as we do.

9.4 We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your personal data or use aggregated non-specific data sets wherever possible.

9.5 Legal Basis for sharing data: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

9.6 Contractual performance: Where we need to process your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

9.7 Legal or regulatory obligation: When we have to process your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

9.8 Legitimate interest: When it is in our legitimate interest (or that of a third party) and those interests do not override your rights and freedoms, for example when it is in the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.

9.9 We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.

9.10 We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

9.11 Vital interests: Where it is necessary to process your personal data to protect your vital interests or another person.

9.12 Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time.

10. Cancellation of cover

10.1 You have the right to cancel your cover at any time within 14 days from the date of purchase and receive a full refund; this period is known as the “cooling off period”.

10.2 You will get a full refund on the Warranty, subject to no claim being made, within the 14 days of purchasing it.

10.3 After the 14th day, following the commencement of the agreement, you do not have the right to cancel the Warranty.

11. Complaints procedure

11.1 If you have a complaint about this Warranty or how Crowthorne Automotive have handled your claim, please contact us via email: bigassist@crowthorneautomotive.co.uk.

11.2 You will need to give the details of the Warranty, including the Warranty number shown in the schedule.

12. Once your warranty expires, repair costs are not covered by a warranty. Nothing in these conditions will affect your statutory rights.

13. This contract shall be governed by and construed in accordance with the laws of England and Wales. Any and all disputes arising in relation to this contract shall be submitted to the exclusive jurisdiction of the English courts.

1.1. These Used Car Warranty Terms and Conditions (“Warranty”) are provided by Maison Shadan Ltd trading as CROWTHORNE AUTOMOTIVE (“Seller”, “The Company”, “we”, “our”, or “us”) to the purchaser (“Buyer”, “you”, or “your”) of a used vehicle (“Vehicle”).

1.2. This Warranty covers specific repairs and services for the Vehicle, as outlined below.

1.3. The Warranty applies to the vehicle described on the Validation Certificate provided it is a vehicle in current use.

1.4. Not keeping to these terms and conditions may affect any claim you make and could lead to the Warranty becoming void.

1.5. Warranty repairs will only be carried out if you agree to these conditions and where you have signed to confirm that you have read and accepted the conditions.

2. General conditions

2.1 To receive the full benefits of this Warranty, you must adhere to the terms and conditions set out in this agreement. Failure to do so may result in the cancellation of the Warranty, refusal of a claim, or a reduction in the claim payment at our discretion.

2.2 Duty of care: You must not drive your vehicle after any fault, damage or incident if this could cause further damage to your vehicle. Any damage or fault arising as a result of this will be considered negligent and will not be covered by the terms of this Warranty.

2.3 Fraud: This Warranty will not apply if you (or anyone acting on your behalf):

2.3.1 make a claim which is false or fraudulent in any way; or

2.3.2 support a claim with any false or fraudulent document or device.

2.4 The period of the Warranty is as detailed in the Validation Certificate. It should be noted that in the absence, for whatever reason, of the standard manufacturer’s Warranty period, the start date and expiry date of this Warranty will remain unchanged from that detailed in the Validation Certificate. Additionally, if the Warranty starts earlier than the expiry of the manufacturer’s Warranty, because you have voluntarily brought forward the Warranty start date, then the expiry date of this Warranty shall be earlier and reflect the period of Warranty purchased/provided.

2.5 No repairs are to be commenced without the prior authorisation of Crowthorne Automotive.

2.6 The Company reserves the right to examine the vehicle and/or damaged parts prior to any rectification work being undertaken.

2.7 No claim will be considered where it is established, by an Independent Engineer, that the faults were caused by a lack of servicing and/or maintenance or wear and tear. Should the Independent Engineer be unable to carry out their assessment for any reason, other than their own, then the responsibility of arranging a further inspection, and payment for same, will be the responsibility of the vehicle owner.

2.8 No liability shall exist or be deemed to exist whatsoever in the event of non-payment of this Warranty.

2.9 The Warranty holder is responsible for the first £75 of any claim, after the first 6 months of the Warranty coming into effect, where the issue is deemed to be covered by the terms of this Warranty.

2.10 The conditions and exclusions of this Warranty cannot be altered or amended by any party except by a written authority of the company. The benefits of this Warranty may not be assigned without written consent of the company.

2.11 In the event of a valid claim being admitted the maximum amount authorised towards the cost of labour shall not exceed a rate of £100 per hour, inclusive of VAT.

2.12 Breakdown cover: Breakdown cover applies for the first twelve months from the policy purchase date only, the breakdown service providers terms and conditions apply.

2.13 We will not make or pay for repairs costing more than the limits shown in the Validation Certificate or as otherwise restricted by this Warranty, i.e. repair exceeding the value of the vehicle.

2.14 We may use, or require your repairer to use, exchanged, reconditioned, or used like-for-like parts of a similar make, quality and wear, where such parts are available for the vehicle.

2.15 If the part being replaced has signs of wear, or the replacement part enhances the general condition or value of the vehicle, you may have to pay an amount towards the replacement part. If exchanged, reconditioned, or used like-for-like parts are available but you request a newer or upgraded part, you may do so at your own expense.

2.16 The repairer may be required to dismantle or strip the vehicle, or conduct extensive investigations in order to validate a claim. The cost of this must be pre-authorised in writing by us. Such costs are specifically excluded, except where they are part of a valid claim and necessary to complete or validate the required repair.

2.17 All diagnosis costs must be pre-authorised and will be covered up to £100 inclusive of VAT, where part of a valid claim.

3. Servicing

3.1 The vehicle must be serviced in line with the manufacturer’s recommended guidelines.

3.2 If the vehicle has no service history, or the service history is incomplete, the vehicle must be serviced after purchase, by a VAT-registered garage in line with the manufacturer’s specifications.

3.3 The servicing must include the following (where applicable):

3.3.1 Changing the engine oil and filter;

3.3.2 Checking oil levels in the gearbox and differential, and topping them up if necessary;

3.3.3 Checking the coolant level and the strength of the antifreeze or inhibitor, and topping up if necessary;

3.3.4 Checking the timing belt (if one is fitted) and renewing it if necessary; and

3.3.5 Replacing the brake fluid in line with the manufacturer’s recommendation.

3.3.6 The interval between services must not go over the set time or mileage by more than 21 days or 750 miles.

3.4 If any circumstances prevent the service from being carried out on time, you must send us written notice of this within 5 working days of the service interval expiry.

3.5 You must keep proof of each service as we may need to check it if you make a claim. The only acceptable proof of servicing will be: the fully detailed VAT service invoice, showing the date of the service and the mileage. You must keep all these invoices. If you do not provide satisfactory proof of servicing, your vehicle will not be covered by the Warranty.

3.6 Timing belts [otherwise known as camshaft drive belts]: If Your Vehicle has a timing belt, please make sure that it is in good condition and that it is checked and changed in line with the manufacturer’s recommendations. If the timing belt breaks it can cause serious and unnecessary engine damage and inconvenience. No responsibility will be accepted for damage caused by the failure of a worn-out timing belt.

3.7 Before you purchased the vehicle, we will have checked it to make sure that the parts covered by this Warranty were in good condition.

4. Vehicle hire

4.1 In the event that the repair time exceeds 8 working hours, you are eligible for a hire vehicle upon request, for a maximum duration of 7 days. This is subject to availability, and subject to the hire vehicle provider’s terms and conditions, which may include, but are not limited to, restrictions on the driver’s age.

4.2 In circumstances where you are not permitted immediate access to a hire vehicle, in accordance with the terms and conditions of supplementary breakdown cover, or where the breakdown covered has expired, and where you require onward travel following a breakdown we will:

4.2.1 Cover up to £100 towards your onward travel costs. For payment of onward travel costs we require proof of this payment being made by you.

4.2.2 In circumstances where no immediate onward travel options are available, or if you are more than 50 miles from your home location, we will also cover hotel costs up to £100 per night, per person, for a maximum of 2 nights. We will cover the costs for up to 5 passengers.

5. Exclusions (this Warranty does not cover)

5.1 Mechanical breakdown where the fault(s) could be reasonably stated to have existed before the commencement of this Warranty, or the breakdown or failure of any components not covered by the Warranty.

5.2 Any loss unless the vehicle has been serviced in accordance with the manufacturer guidelines or where the odometer has been tampered with, altered or disconnected.

5.3 Repairs, replacements or alterations not authorised by the Company, experimental equipment, routine servicing or maintenance, or vehicles in any way modified from the manufacturer’s specifications, or any faults that can be attributed to the quality of fuel being used.

5.4 Any parts which have not actually failed, or parts replaced or reported during routine servicing and / or maintenance. Nor any parts which can be considered as having inherent design faults, subject to manufacturer’s recall, or claimable under any existing insurance, Warranty or guarantee.

5.5 This Warranty does not apply if the vehicle is used for any kind of time trial, competition or race; rallying; buses, coaches, trucks, motorhomes, trailers, heavy goods vehicles; daily rentals; emergency vehicles or was customised or modified after this Warranty started.

5.6 Any damage occurred in whole or in part due to any type of accident which is wilful, unlawful or negligent.

5.7 Any consequential loss of any nature, arising directly, or indirectly from the claim, or event giving rise to a claim under this Warranty, unless caused by our negligence.

5.8 Any consequential damage caused as a result of failure of a non-covered component or damage that has occurred or been enhanced because of the vehicle being driven with a fault.

5.9 Deterioration of lubricants resulting in vehicle damage.

5.10 Claims not notified to the Company during the Warranty duration, will not be considered.

5.11 Any component that has failed due to a foreign object, including but not limited to; stone damage, rodent damage or water ingress.

5.12 Wear: Damage or deterioration which has occurred as the result of repeated usage cycles and has not developed suddenly within the vehicles last journey i.e. the gradual reduction in operating performance of any part (“fair wear and tear”) due to the age of the vehicle and/or the number of miles it has covered.

5.13 Fair wear and tear should not be confused with damage, which occurs as a result of a specific event, or series of events, such as an impact, inappropriate stowing of items, harsh treatment, negligent acts or omissions.

5.14 In the case of electric and hybrid vehicles, wear and tear expressly includes battery capacity loss resulting from repeated exposure to extreme temperatures, excessive fast charging, frequent charging to 100%, failure to maintain recommended charge levels, or any other charging behaviour inconsistent with the manufacturer’s guidelines. Improper charging practices may accelerate battery degradation and are considered contributory to wear and tear, and as such are not covered under this warranty.

5.15 In buying a used vehicle, you acknowledge that there will be some level of wear and tear.

5.16 Negligence: Damage to the vehicle which could be reasonably stated to have been avoided but for the inaction/action of the operator/owner or third-party either accidental or reckless.

5.17 Maintenance: The preventative and reactive maintenance of the vehicle including but not limited to servicing, fluid changes and the replacement of items which have reached the end of their serviceable life such as brake discs and pads and tyres and any fault that can be taken to have occurred as a result of the vehicle not being serviced in accordance with the manufacturer guidelines.

5.18 The coverage shall not apply and shall not be taken to apply to any part fitted to a vehicle, which is by design or by association, related to either hybrid type vehicles or fully electric vehicles. This includes but is not limited to batteries, motors, charging systems, controls and power supply.

5.19 Any costs whereby explicit authorisation has not been granted.

5.20 We will not authorise payment for any repair request before the date we receive your mileage photo (if we ask for one).

5.21 We will not authorise payment for any repair request where you or your repairer has not informed us and obtained our authorisation before repairs were carried out.

5.22 We will not authorise payment for Breakdown or premature failure of any part due to the use of contaminated or incorrect fuel.

5.23 We will not authorise payment for cleaning or flushing out of any components or parts not considered a valid repair.

5.24 We will not authorise payment for any software update related issues.

5.25 We will not authorise payment for any liability for damage to property, loss of earnings, out-of-pocket expenses or any other loss caused directly or indirectly by any event giving rise to a repair request under the terms of your Warranty.

5.26 We will never pay for any repair required directly or indirectly as a result of war, riot or any similar event, by environmental impact, by vandalism, by theft or attempted theft from your vehicle.

6. Electric and hybrid vehicles

6.1 The coverage shall apply to the sudden and unforeseen failure of the traction battery (high-voltage battery) in either hybrid type vehicles or fully electric vehicles and coverage for repair or replacement of specific vehicle components which by design or by association, relate to either such vehicles types, for example: Electric motor or hybrid engine unit, Traction battery, Inverter/converter unit, Battery management system, Onboard charger, Regenerative braking system, Electrical control units (ECUs), Drive control system, Hybrid transmission, Cooling systems (related to hybrid/EV components).

6.2 EV vehicle or hybrid vehicle battery repair or replacement, is subject to a maximum total claim limit of £10,000 during the warranty period.

6.3 Repairs may include full or partial battery replacement or reconditioning using new or refurbished components, as deemed appropriate by the warranty provider, and subject to the maximum claim limit.

6.4 Cover, under this clause 6, will not be provided whereby there is evidence of vehicle misuse, neglect or accident damage or where there have been non manufacturer modifications or third-party battery interventions.

6.5 Diagnostic and battery health reports may be required to validate claims.

6.6 Cover, under this clause 6, does not guarantee restoration of a vehicle battery to its original capacity.

6.7 Cover, under this clause 6, excludes repair or replacement of charging equipment and software updates not required due to a component failure.

6.8 The battery cover provided, under this clause 6, is expressly conditioned upon the vehicle not exceeding the following mileage thresholds:

6.8.1 For a 12-month warranty, the cover is limited to the first 40,000 miles of customer usage.

6.8.2 For a 24-month warranty, the cover is limited to the first 80,000 miles of customer usage.

6.8.3 For a 36-month warranty, the cover is limited to the first 120,000 miles of customer usage.

6.9 Mileage shall be determined based on the vehicle’s odometer readings, subject to our verification. Any tampering with or failure of the odometer rendering mileage unverifiable may result in a refusal of claim.

7. Reports by independent vehicle examiners

7.1 We will not authorise payment for the repair or replacement of any part if you or your repairer have not allowed us, on request, to have that part examined by an independent vehicle examiner.

7.2 We will not authorise payment for any breakdown or premature failure that an independent vehicle examiner report shows:

7.2.1 Occurred (or was likely to have occurred or been developing) on or before the Warranty start date or after your Warranty had expired; or

7.2.2 was aggravated by the vehicle being driven after the condition was known to you (we may pay the repair cost that we believe would have arisen if you had stopped driving the vehicle earlier); or

7.2.3 is due to a lack of servicing or maintenance; or

7.2.4 is due to negligence, accident, or previous failed repair attempt, or

7.2.5 any repair cost that is not due to a breakdown or premature failure.

8. Miscellaneous items

8.1 The provisions of this Warranty may be relied upon within and throughout The United Kingdom and Europe.

8.2 All invoices must be made payable to Maison Shadan Ltd, Unit A, 82 James Carter Road, Bury St Edmunds, IP28 7DE.

8.3 No payment can be made in the absence of a valid VAT invoice.

8.4 Languages: All communications with you about your Warranty will be in English, and we aim to make all communications easy to understand. If you need this document to be provided in a different language, please contact us to let us know.

8.5 If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from this Agreement, and the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way. The parties agree to replace any such invalid, illegal, or unenforceable provision with a valid provision that reflects the original intent of the parties as closely as possible.

9. Data sharing

9.1 We share your personal data with third-party Warranty administrators for the following purposes:

9.1.1 To administer your car Warranty and any claims on your behalf.

9.1.2 To allow you to make a claim on the Warranty via the app.

9.1.3 To notify you when your Warranty is due to expire.

9.1.4 We do not sell your personal data to third parties.

9.2 However, we may from time to time disclose your personal data to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf: roadside assistance service providers, vehicle hire firms, vehicle collection & delivery, accident management, external third-party body shops, external third-party garages, our legal and other professional advisors.

9.3 We take steps to ensure that any third-party partners who handle your personal data comply with data protection legislation and protect your personal data just as we do.

9.4 We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your personal data or use aggregated non-specific data sets wherever possible.

9.5 Legal Basis for sharing data: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

9.6 Contractual performance: Where we need to process your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

9.7 Legal or regulatory obligation: When we have to process your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

9.8 Legitimate interest: When it is in our legitimate interest (or that of a third party) and those interests do not override your rights and freedoms, for example when it is in the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.

9.9 We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.

9.10 We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

9.11 Vital interests: Where it is necessary to process your personal data to protect your vital interests or another person.

9.12 Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time.

10. Cancellation of cover

10.1 You have the right to cancel your cover at any time within 14 days from the date of purchase and receive a full refund; this period is known as the “cooling off period”.

10.2 You will get a full refund on the Warranty, subject to no claim being made, within the 14 days of purchasing it.

10.3 After the 14th day, following the commencement of the agreement, you do not have the right to cancel the Warranty.

11. Complaints procedure

11.1 If you have a complaint about this Warranty or how Crowthorne Automotive have handled your claim, please contact us via email: bigassist@crowthorneautomotive.co.uk.

11.2 You will need to give the details of the Warranty, including the Warranty number shown in the schedule.

12. Once your warranty expires, repair costs are not covered by a warranty. Nothing in these conditions will affect your statutory rights.

13. This contract shall be governed by and construed in accordance with the laws of England and Wales. Any and all disputes arising in relation to this contract shall be submitted to the exclusive jurisdiction of the English courts.

If you find an identical car for less at a competing dealership before placing your deposit and you let us know at the point of sale - we’ll refund the difference and give you an additional £100 off the list price.

To qualify, the comparison vehicle must be identical in make, model, variant, engine size, transmission, factory-fitted options, colour, and paint finish. It must be registered in the same year on the same number plate year identifier (e.g. “65” and “25” would not be considered identical), have the same or fewer previous keepers, the same number of keys, and be reconditioned to an equivalent standard. It must also have a comparable service history and mileage within 1,000 miles over or less miles on the clock.

Eligible comparison vehicles must be for sale at a competing VAT-registered motor dealership (excluding stores within the Crowthorne Automotive group), including car supermarkets, franchise dealers, or large, reputable independents. The price must include all on-the-road costs, such as any administration and service fees, and the vehicle must be in stock, publicly available, and ready for immediate purchase and collection.

Only the customer named on the order form or sales invoice may submit a claim. We do not match finance interest rates or part exchange offers. In case of any disputes, Crowthorne Automotive’s decision is final. We reserve the right to amend these terms at any time.

To make a claim, contact your sales executive or our pre-sales team before placing your deposit at the point of sale. Approved claims will have the refund amount deducted from your invoice upon collection.

Crowthorne Automotive is a trading name of Maison Shadan Ltd. Company number 17103513. Maison Shadan Ltd t/a Crowthorne Automotive is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities; our Firm Reference Number (FRN) is [insert FRN]. Maison Shadan Ltd t/a Crowthorne Automotive is also an Appointed Representative of Automotive Compliance Ltd for Insurance distribution purposes. Automotive Compliance Ltd is authorised and regulated by the Financial Conduct Authority for Firm Reference number is [insert appointed-representative principal FRN, if applicable].

You can check on the FCA’s Register by visiting the FCA website Financial Services Register or by contacting the FCA on 0800 111 6768. Maison Shadan Ltd t/a Crowthorne Automotive offer a limited range of financing and insurance products that we have chosen. Whilst we strive to provide you with suitable financing and insurance options, we receive financial incentives such as commissions from certain lenders and insurers and these incentives influence the options we present. Accordingly, the options we present may not reflect the most competitive or impartial terms that you could receive in the market. We will receive commission from the lender for introducing you, which will either be a fixed fee or fixed percentage of the amount you borrow. The lenders we work with will pay commission at different rates. The exact amount of finance commission will be provided to you in good time prior to conclusion of your finance contract.

Please note we offer APR rates from 10.9%. The actual APR rate offered to you, will be decided by the lender and will depend on your personal circumstances.

PCP Finance Representative APR Example:

With a deposit of £1,000.00 and borrowing £11,000.00 over 48 months, at a representative APR of 12.9%, the amount payable would be £195.62 in the first month, followed by 46 payments of £195.62, and an optional final payment of £5,641.00 which includes a £10.00 option to purchase fee. The total amount payable is £15,835.14, which includes £3,825.14 interest at 11.2% fixed. Estimated annual mileage 10,000. This is based on Skoda Kamiq, 2022, 1.0 TSI S Euro 6 (s/s) 5dr, BV22ZXD.

HP Finance Representative APR Example:

With a deposit of £1,000.00 and borrowing £11,000.00 over 48 months, at a representative APR of 12.9%, the amount payable would be £285.89 in the first month, followed by 46 payments of £285.89, and a final payment of £285.89, which includes a £10.00 option to purchase fee. The total amount payable is £14,722.72, which includes £2,712.72 interest at 12.2% fixed. This is based on Skoda Kamiq, 2022, 1.0 TSI S Euro 6 (s/s) 5dr, BV22ZXD.

The above PCP and HP APR examples are representative examples. The actual APR rate offered to you will be decided by the lender and will depend on your personal circumstances.

For any repairs required to the vehicle the use of second hand parts is permitted.

Across our advertising, we may refer to Crowthorne Automotive as “the North-West’s biggest EV dealer”. This claim is based on independently verifiable vehicle stock data sourced from AutoTrader, the UK’s largest automotive marketplace, and reflects the number of battery electric vehicles (BEVs) advertised for retail sale within the North-West region.

Definition of “EV dealer”

For the purposes of this claim, an “EV dealer” refers to any motor retailer advertising battery electric vehicles (BEVs) for consumer retail sale. This includes franchised dealerships, independent retailers, and car supermarkets. Plug-in hybrid (PHEV) and mild hybrid (MHEV) vehicles are excluded from the figures used to substantiate this claim.

Definition of “North-West”

The North-West region is defined as Cheshire, Cumbria, Greater Manchester, Lancashire, and Merseyside, in line with the regional classifications used by AutoTrader and the Office for National Statistics (ONS).

Definition of “Biggest”

The term “biggest” relates specifically to the volume of advertised BEV stock available for retail sale at a single dealership site. We believe this represents the most objective and consumer-relevant measure of scale and vehicle choice for electric vehicle retailers.

AutoTrader EV Stock Comparison (2026)

To substantiate this claim, Crowthorne Automotive consulted with AutoTrader.co.uk on 15 May 2026 regarding EV stock levels across retailers within the North-West region.

Using AutoTrader’s dealer stock search functionality, Crowthorne Automotive was identified as holding the highest advertised BEV stock volume of any dealer within the region at the time of review.

The comparison criteria used were as follows:

Vehicle type: Battery electric vehicles (BEV) only; Location: North-West region; Retailer type: All retailers including franchised, independent, and supermarket groups; Scope: Advertised retail stock listed on AutoTrader.co.uk.

At the time of verification, Crowthorne Automotive carried 146 advertised electric vehicles in retail stock.

Comparative data returned via AutoTrader.co.uk showed:

Largest competing EV dealer in the North-West region: 123 EVs advertised; Largest competing EV dealer in Cheshire: 71 EVs advertised; Largest competing EV dealer in Warrington: 14 EVs advertised.

This placed Crowthorne Automotive ahead by: 23 EVs across the North-West region; 75 EVs within Cheshire; 132 EVs within Warrington.

Source: AutoTrader.co.uk dealer stock search data captured on 15 May 2026. Crowthorne Automotive stock figure verified against live site inventory on 20 May 2026. Figures relate to advertised retail stock only and exclude vehicles marked as reserved, sold, trade-only, or in preparation.

Important information

Vehicle stock levels change regularly and figures represent a snapshot in time at the point of verification. While AutoTrader is widely regarded as the UK’s leading automotive marketplace and a reliable source for comparative dealer stock data, it may not capture every vehicle advertised privately or exclusively through dealer-owned websites.

Based on the evidence available at the time of publication, Crowthorne Automotive held the largest advertised retail stock of battery electric vehicles within the North-West region and therefore considers the claim “The North-West’s Biggest EV Dealer” to be fair, accurate, and capable of objective substantiation.

Crowthorne Automotive periodically uses the advertising claim “the nation’s biggest car supermarket” across its marketing communications. This claim is supported by independently verifiable market data and has been prepared in accordance with the evidential requirements of the UK advertising regulatory framework, including the CAP Code, BCAP Code, and the Consumer Protection from Unfair Trading Regulations 2008.

Basis of the claim

For the purposes of substantiation, a “car supermarket” is defined as a large-scale, multi-brand used car retailer operating from physical retail locations with a high-volume self-browse model, fixed and transparent pricing, and significant used vehicle stock holdings. This excludes franchised dealer groups operating under individual manufacturer standards.

This definition aligns with terminology and categorisation commonly used throughout the UK automotive industry, including by trade publications and platforms such as AM Online, Motor Trader, Car Dealer Magazine, and AutoTrader.

Comparison methodology

The comparison is based on total advertised physical used vehicle stock volume across UK car supermarket operators. Crowthorne Automotive considers this to be the most meaningful and consumer-relevant metric when determining the “biggest” operator within the car supermarket category, as it directly reflects the breadth of choice available to customers.

Stock figures were researched on 10 September 2026 using publicly advertised live inventory data available via retailer websites and supporting industry sources.

Comparative stock volumes (10 September 2026)

Crowthorne Automotive - 6,561; Motorpoint - 6,355; Carsa - 2,769; Available Car - 2,524; Ford of Winsford - 1,900; V12 Sports & Classics - 1,559; Carbase - 1,588; Hilton Garage - 1,194; CarSupermarket.com - 1,079; Motor Range - 2,026.

Sources include publicly available stock listings from retailer websites, including: Crowthorne Automotive website (crowthorneautomotive.co.uk); Motorpoint website (motorpoint.co.uk); Carsa website (carsa.co.uk); Available Car website (availablecar.com); Ford of Winsford website (fow.co.uk); V12 Sports & Classics website (v12sportsandclassics.co.uk); Carbase website (carbase.co.uk); Hilton Garage website (hiltongarage.co.uk); CarSupermarket.com website (carsupermarket.com); Motor Range website (motorrange.co.uk). Stock figures are subject to daily fluctuation.

Supporting evidence

Crowthorne Automotive advertises over 6,561 used vehicles across its nationwide retail network, representing the largest advertised stock holding among UK car supermarket operators at the time of research.

Crowthorne Automotive’s nearest like-for-like competitor is Motorpoint, which advertises approximately 6,300 vehicles across 21 sites. While Motorpoint operates a greater number of locations, Crowthorne Automotive advertises a larger total stock volume.

Regulatory compliance

Crowthorne Automotive considers the claim “the nation’s biggest car supermarket” to be compliant with the following provisions: CAP Code Rule 3.1 - marketing communications must not materially mislead consumers; CAP Code Rule 3.7 - objective claims must be supported by documentary evidence prior to publication; CAP Code Rule 3.33 - comparative claims must compare products or services meeting the same need on a fair and verifiable basis; Consumer Protection from Unfair Trading Regulations 2008 - prohibiting misleading commercial practices.

Ongoing review

Vehicle stock levels within the automotive retail market fluctuate daily. As such, Crowthorne Automotive will periodically review and revalidate all comparative stock data prior to major campaign launches or continued use of the claim.

Crowthorne Automotive uses a combination of always-on automatic pricing algorithms based on pre-defined rules set within our internal pricing engine and manual reviews via a dedicated pricing team that works Monday to Friday from 8am to 6pm to ensure vehicle prices are frequently updated to provide our customers with exceptional value for money across all days throughout the year.

£500 Dealer Deposit Contribution towards your finance deposit when you purchase a qualifying vehicle on SmartDrive PCP finance with Crowthorne Automotive between 20 July and 20 October 2026. Available on SmartDrive PCP finance only; not available with HP agreements or cash purchases. Credit subject to status, affordability and finance approval. The Dealer Deposit Contribution is funded upfront by Crowthorne Automotive.

Crowthorne Automotive is a trading name of Maison Shadan Ltd. Company number 17103513. Registered office: Crowthorne Automotive Head Office, Unit A, 82 James Carter Road, Bury St Edmunds, IP28 7DE. Maison Shadan Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number [insert FRN]. Maison Shadan Ltd is a Credit Broker not a lender. Maison Shadan Ltd is also an Appointed Representative of Automotive Compliance Ltd for Insurance Distribution purposes. Automotive Compliance Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number [insert appointed-representative principal FRN, if applicable].

You can check on the FCA’s Register by visiting the FCA website, Financial Services Register or by contacting the FCA on 0800 111 6768. Maison Shadan Ltd t/a Crowthorne Automotive offer a limited range of financing and insurance products that we have chosen. Whilst we strive to provide you with suitable financing and insurance options, we receive financial incentives such as commissions from certain lenders and insurers and these incentives influence the options we present. Accordingly, the options we present may not reflect the most competitive or impartial terms that you could receive in the market. We will receive commission from the lender for introducing you, which will either be a fixed fee or fixed percentage of the amount you borrow. The lenders we work with will pay commission at different rates. The exact amount of finance commission will be provided to you in good time prior to conclusion of your finance contract.

APR rates start from 10.9%. The actual APR rate offered to you will be decided by the lender and will depend on your personal circumstances. SmartDrive PCP Finance Representative Example: Cash Price £10,410. Total Deposit £1,000.00, which includes a Dealer Deposit Contribution of £500.00 and a Cash Deposit of £500.00. Total Amount of Credit £9,410. Annual Mileage 10,000 miles. Excess Mileage is charged at 4p per mile. First Payment of £191.76, Followed by 46 Payments of £191.76, with an Optional Final Payment of £3,692.00. Duration of Agreement is 48 Months. First Administration Fee £0.00. Option to Purchase Fee £10.00. Fees are included in the payments shown. Interest Charges of £3,284.72. Total Amount Payable £13,704.72. Annual Fixed Interest Rate of 12.17%. Representative APR 12.9%. Based on Citroen C3 Hatchback 1.2 PureTech Plus 5dr, MM24KWK.

Access to www.crowthorneautomotive.co.uk is subject to the following terms and conditions. Please take the time to read through these before continuing to use www.crowthorneautomotive.co.uk.

On accessing the www.crowthorneautomotive.co.uk website on this and each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities and services provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of www.crowthorneautomotive.co.uk after changes are posted online shall constitute acceptance of the new terms and conditions.

In these terms and conditions: “we”/“us”/“our” means Maison Shadan Ltd trading as Crowthorne Automotive; “you”/“your” means the user of our online services.

Access to www.crowthorneautomotive.co.uk

Access to www.crowthorneautomotive.co.uk is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on www.crowthorneautomotive.co.uk without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of or the entire website (www.crowthorneautomotive.co.uk), to users who have registered with us.

Content

In consideration of our agreeing to permit you to use www.crowthorneautomotive.co.uk to search our database of vehicles, you agree that you will only use, reproduce and print materials comprising the results of such searches for your own personal, non-commercial purposes.

The pages contained in www.crowthorneautomotive.co.uk may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.

The information contained in the material in www.crowthorneautomotive.co.uk is only for informational purposes. The material on www.crowthorneautomotive.co.uk does not constitute advice and you should not rely on any material on www.crowthorneautomotive.co.uk to make (or refrain from making) any decision or take (or refrain from taking) any action.

Copyright and trade marks

All rights, including copyright, in the content of these web pages, in the photographs of any vehicles displayed on www.crowthorneautomotive.co.uk and in our database of vehicles, are owned by Crowthorne Automotive.

All trademarks, names, and logos are the proprietary marks of us. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on you any licence or right under any trademarks, names or logos.

We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.

Except as expressly permitted by these terms and conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of www.crowthorneautomotive.co.uk. In particular, you must not cache any of the contents for access by third parties nor mirror or frame any of the content of www.crowthorneautomotive.co.uk nor incorporate it into another website without our express written permission.

Liability

The material displayed on www.crowthorneautomotive.co.uk is provided without any guarantees, conditions or warranties as to its accuracy. Whilst every effort has been made to ensure the accuracy of information on this site, some errors may occur. It is important that you do not rely solely on this information but check with www.crowthorneautomotive.co.uk about any terms you feel will affect your decision to purchase a car. No liability is acceptable for loss or damage resulting from errors or omission on www.crowthorneautomotive.co.uk.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

We will need to carry out routine maintenance and servicing of our servers and equipment from time to time. While we will seek to keep disruption to a minimum we cannot guarantee that www.crowthorneautomotive.co.uk will be continuously available online. We therefore provide www.crowthorneautomotive.co.uk on an “as is” and “as available” basis.

We make no warranty that www.crowthorneautomotive.co.uk (or websites which are linked to www.crowthorneautomotive.co.uk) is free from computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure that you use appropriate virus checking software.

We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.

Links to non-www.crowthorneautomotive.co.uk sites

Where www.crowthorneautomotive.co.uk contains hypertext links to websites that are not operated by us, we do not control such websites and are not responsible for their content. Our inclusion of hypertext links to such websites does not imply any endorsement of the material contained on the websites or of the owners.

Links to www.crowthorneautomotive.co.uk

You may establish a hypertext link to the home page of www.crowthorneautomotive.co.uk, but not otherwise, without the need for our written consent, provided there is thereby no implied endorsement or sponsorship of you, your company or your website by us.

General

We reserve the right to assign or subcontract any or all of our rights and obligations under these terms and conditions to a third party. If we exercise this right, we shall name the assignee or subcontractor on www.crowthorneautomotive.co.uk and you will be entitled to terminate the account within 5 working days. You may not without our prior written consent assign or dispose of any rights or obligations arising under these terms and conditions.

These terms and conditions of access together with our privacy policy contain the entire agreement and understanding between the parties relating to www.crowthorneautomotive.co.uk, and supersede any and all prior agreements, arrangements, statements and understandings, except for any fraud or fraudulent representation by either party. We exclude all representations and warranties relating to access to use of www.crowthorneautomotive.co.uk, whether they are statutory or otherwise, as far as is possible by law.

If any of these terms and conditions shall be held to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions.

These terms and conditions shall be governed by and in accordance with English law and subject to the exclusive jurisdiction of the English Courts.

If you do not agree to obey these terms and conditions you must stop using www.crowthorneautomotive.co.uk immediately.

Correspondence

All correspondence relating to www.crowthorneautomotive.co.uk should be sent to: Maison Shadan Ltd trading as Crowthorne Automotive, Unit A, 82 James Carter Road, Bury St Edmunds, IP28 7DE. Email: info@crowthorneautomotive.co.uk

Registered office address

Unit A, 82 James Carter Road, Bury St Edmunds, IP28 7DE. VAT No: [insert VAT number]. Maison Shadan Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number [insert FRN].

For insurance purposes, to take a car for a test drive you must be at least 17 years old and hold a valid driving licence.

The collections procedure is subject to completion of the pre-delivery inspection and any repairs that may arise from it. A confirmation email or text will be sent as soon as the vehicle is ready for collection. If there’s likely to be a delay you will be contacted as soon as possible. Please allow one hour to collect your car.

Valid UK / EU Driving Licence including photo section OR Valid Passport is required for identification on every collection.

Our preferred payment method is via our Pay by Link provider Prommt. With Prommt, an SMS is sent directly to your phone where you can pay us securely via your UK banking app. The funds are instantly transferred quickly, easily and hassle free directly to us. There is no need to setup a payee with sort code, account number and references.

Other methods include all UK Debit cards and direct bank transfers via faster payments.

Please note: unfortunately, we cannot accept Building Society Cheques.

The minimum deposit required to secure a car following an in-person test drive is £500. This is non-refundable, but can be transferred to an alternative vehicle within 3 months of the deposit date. This does not affect your statutory rights. Please note, deposits and outstanding balances can be paid via Pay by Link, UK Debit cards and direct bank transfer via faster payments. We do not accept cash payments.

As our prices are genuinely low we often sell to traders and other dealerships. To ensure our best car prices are available to the public we charge traders an additional £650 to buy directly from Crowthorne Automotive.

Maison Shadan Ltd accepts responsibility that all vehicles are not subject to a category A, B, C or D insurance total loss, are not recorded on the stolen register and are not subject to an outstanding finance agreement. This is in addition to your statutory rights.

Ownership of goods shall not be passed onto the customer until the price has been paid in cash or funds cleared but risk shall be passed to the customer on delivery.

*Trade sales customers and customers exporting vehicles overseas will pay a compulsory admin fee of £350 to cover documentation and administration costs on purchases. Your statutory rights are not affected.

Finance is provided, subject to status. To apply you must be at least 18 years old and a UK resident. A guarantor may be required. Security may be required by way of a bill of sale.

Credit is only available on cars supplied by us.

Telephone calls may be monitored or recorded for security and quality control. Information is available in large print, audio and Braille on request please call for details.

Use of your information

If you make an application, your details will be held on computer and used in a credit scoring or other automated decision making process when assessing your application. Crowthorne Automotive work with a number of Credit Providers who provide vehicle finance. We will pass your application to more than one Credit Provider (if it is not initially accepted) in order to give the best chance of securing finance. This may result in multiple credit searches. If you provide false or inaccurate information we will record this. We and other organisations may then use and search these records to check your identity, to prevent fraud and money laundering. You can ask for details about the Credit Reference and Fraud Prevention Agencies from whom and with whom we share this information. Please call us on 020 3307 1989. You have a legal right to these records.

For the purposes of this application you may be treated as financially linked and your application will be assessed with reference to any “associated” records.

If you are a joint applicant or if you have told us of some other financial association with another person, you must be sure that you are entitled to: disclose information about your joint applicant and anyone referred to by you; and authorise us to search, link or record information at credit reference agencies about you and anyone referred to by you.

An “association” between joint applicants, and between you and anyone you tell us is your financial partner, will be created at credit reference agencies. This will link your financial records, each of which will be taken into account in all future applications by either or both of you. This will continue until one of you successfully files a disassociation at credit reference agencies.

You authorise us to make all enquiries necessary to verify this information to enable us to consider this application. If you apply for insurance your information will be passed to the administrators and the insurers for underwriting, processing claims handling and fraud prevention.

For further information on the companies with whom your information may be shared please contact us. You may be contacted by mail, telephone, fax, email, automated calling systems or other reasonable method with details of products or services offered by one of the above. If you do not want your details to be used for marketing please call us on 020 3307 1989. Under the terms of the Data Protection Act you have the right to obtain a copy of the information held about you.

Whose products do we offer?

We can introduce you to carefully selected lenders including Motonovo, Creation, Blackhorse, Close Brothers, Starline, Blue Finance, Oodle and brokers such as Evolution and DSG who may pay us for introducing you. We offer Hire Purchase and Personal Contract Purchase to fund car buying and Personal Loans to fund additional products.

Which service will we provide you with?

We are not an Independent Financial Advisor and are unable to provide independent financial advice.